Disclaimer

The Ministry of Housing and Urban Planning provides electronic payment service to users and beneficiaries of the electronic services provided by the Ministry, through its website to save time and effort. The service is available at all times, and there are no guarantees of non-interruption of service or interruption of the system or incompatibility with hardware and software of the users. The Ministry reserves the right to suspend or withdraw access, without notice, to either the whole or part of the payment site, for any reason. Any links within this payment site to third party websites are not checked by the ministry and the ministry bears no responsibility for the content of external sites.

Delivery Policy

The Ministry of Housing and Urban Planning provides electronic payment service to users and beneficiaries of the electronic services provided by the Ministry, through its website to save time and effort. The service is available at all times, and there are no guarantees of non-interruption of service or interruption of the system or incompatibility with hardware and software of the users. The Ministry reserves the right to suspend or withdraw access, without notice, to either the whole or part of the payment site, for any reason. Any links within this payment site to third party websites are not checked by the ministry and the ministry bears no responsibility for the content of external sites.

Cancellation and Refund Policy

In case of deducting money more than once for the same transaction, the customer has the right to refund the collected money and contact the ministry by email at: apps@housing.gov.om with attaching the following documents:

• Bank statement showing the repeated deducting money processes.

• Evidence of the payment received by email.

• Copy of the transaction, ID card and debit card used.

The following applies to refunds: - The amount due will be returned to the same card account from which it was debited, regardless of the transaction owner in the event of a discrepancy. The amount will be returned to the customer within a maximum period of one week from the transaction date. The Ministry must be contacted within one week. In the event of a delay, the Ministry is not responsible for any delay in refunding the amount.